1. About these Terms
Effective Date: 12 May 2026
These Website Terms and Conditions ("Terms") apply to your access to and use of the Linnk IQ website, online platform, demo environment, trial access, content, software functionality and related services (together, the "Services").
By accessing or using the Services, you agree to comply with these Terms. If you are using the Services on behalf of an organisation, you confirm that you have authority to bind that organisation.
These Terms are intended for website and platform use. They do not replace any separate commercial agreement agreed in writing with LinnkIQ Limited. If you do not agree to these Terms, you must not access or use the Services.
2. Who We Are
Linnk IQ is an AI-powered recruitment and talent acquisition platform providing recruitment workflow tools, candidate sourcing support, CV and resume screening, AI-assisted candidate matching and ranking, interview scheduling, recruitment communications, telephony and messaging integrations, recruitment analytics and workflow automation.
LinnkIQ Limited is registered in England and Wales under company number 16690581. Registered address: New City Court, 20 St Thomas Street, London, United Kingdom, SE1 9RS.
3. Eligibility and Authority
The Services are intended for individuals aged 18 or over, employers, recruitment agencies, hiring teams, authorised business users and professional candidates.
You must not use the Services if you are under 18, if you are prohibited from doing so under applicable law, or if you do not have authority to act for the organisation you represent.
You are responsible for ensuring that all information you provide is accurate, complete, current and lawful.
4. Acceptable Use
You must use the Services only for lawful recruitment, talent acquisition, business communication or related professional purposes.
We may suspend, restrict or terminate access where we reasonably believe there has been misuse, unlawful activity, security risk, breach of these Terms, or use that may expose Linnk IQ, its customers, candidates or third parties to harm or legal risk.
- Use the Services in breach of applicable employment, immigration, equality, privacy, electronic communications, anti-spam, consumer protection, sanctions or anti-discrimination laws.
- Submit false, misleading, fraudulent, discriminatory, unlawful, offensive or infringing content.
- Use the Services to make, support or conceal unlawful discriminatory hiring decisions.
- Access, process, export, scrape or reuse candidate data without a lawful basis and appropriate authority.
- Attempt to gain unauthorised access to any account, system, API, database, model, source code or infrastructure.
- Introduce malware, malicious code, automated attack traffic, vulnerability scans or harmful content.
- Use bots, scraping tools, data mining tools or automated extraction methods without our prior written approval.
- Reverse engineer, decompile, disassemble, copy, reproduce, benchmark for competitive purposes, or attempt to derive the source code, architecture, model weights, prompts or proprietary logic of the Services.
- Interfere with the availability, integrity, security or performance of the Services.
- Resell, sublicence or commercially exploit the Services except as expressly permitted in a written agreement with us.
5. Accounts and User Responsibilities
You are responsible for maintaining the confidentiality and security of your account credentials and for all activity carried out under your account.
You must ensure that only authorised users access the Services and that permissions are kept accurate, proportionate and up to date.
You must notify us promptly if you become aware of any unauthorised access, credential compromise, security incident, suspected misuse or inaccurate account information.
Where your organisation administers user access, your organisation is responsible for user provisioning, role permissions, offboarding, access reviews and internal approval controls.
6. Candidate Information and Recruitment Decisions
Candidates are responsible for ensuring that any CV, resume, application, interview response, assessment, profile, communication or other information submitted through the Services is accurate, lawful, current and not misleading.
Employers, recruitment agencies and hiring teams remain solely responsible for reviewing candidate information, assessing suitability, making hiring decisions, providing legally required notices, and complying with employment, equality, immigration, labour leasing, posted worker, privacy and anti-discrimination obligations.
Linnk IQ does not guarantee employment, interviews, job offers, candidate availability, candidate suitability, hiring outcomes, regulatory compliance by customers, or the accuracy of information supplied by candidates, employers, recruitment agencies or third-party sources.
7. AI-Assisted Functionality
The Services may use artificial intelligence, machine learning, rules-based automation, natural language processing and related technologies to support recruitment workflows.
AI-assisted functionality may include CV and resume parsing, skills extraction, candidate matching, ranking or suitability scoring, interview scheduling, automated messaging, chatbot interactions, voice support, call transcription, interview analysis, workflow recommendations and recruitment analytics.
AI outputs are decision-support tools only. They may be incomplete, inaccurate, biased, out of date, unsuitable for a specific role, or dependent on the quality of data submitted by users or third parties.
You must not rely on AI outputs as the sole basis for employment, rejection, shortlisting, compensation, immigration, disciplinary or other significant decisions affecting individuals.
Customers are responsible for ensuring appropriate human oversight, documenting recruitment decisions, reviewing AI-assisted outputs, monitoring for discriminatory impact, and giving candidates any notices, explanations, review routes or appeal rights required by applicable law.
We do not warrant that AI outputs will be error-free, unbiased, legally compliant for your specific use case, or suitable for any particular recruitment decision.
8. Customer Compliance Obligations
Customers are responsible for configuring and using the Services lawfully in each jurisdiction in which they operate or recruit.
Where Linnk IQ acts as a processor, service provider or equivalent role, the customer remains the controller, business or equivalent responsible party for its recruitment purposes, candidate communications, use instructions and hiring decisions.
Where Linnk IQ acts as an independent controller for limited purposes such as account administration, security, service improvement, legal compliance, billing or business communications, those activities are governed by our Privacy Policy.
- Identifying a lawful basis for processing candidate, employee, contractor and business user data.
- Providing privacy notices and transparency information to candidates and users.
- Obtaining consent where required for communications, recordings, transcripts, messaging, cookies, direct marketing, biometric or special category data, or other regulated processing.
- Ensuring recruitment workflows comply with employment, equality, anti-discrimination, immigration, labour, tax, agency worker and sector-specific rules.
- Ensuring use of WhatsApp, SMS, email, telephony and other communications complies with applicable electronic communications, anti-spam and opt-out rules.
- Ensuring any data imported from job boards, public profiles, CRM, ATS, HRIS or other sources has been collected and shared lawfully.
- Checking AI-assisted recommendations before taking action and maintaining appropriate human review.
- Complying with cross-border data transfer, retention, deletion and data subject rights obligations.
9. Third-Party Services and Integrations
The Services may connect with third-party platforms and providers, including Meta WhatsApp Business API providers, email, SMS and telephony providers, CRM, ATS, HRIS, job boards, cloud infrastructure, analytics tools, Microsoft services, calendar systems and scheduling tools.
Third-party services may be subject to their own terms, privacy notices, usage restrictions, fees, service limits, security practices, outages and data processing rules.
We are not responsible for third-party availability, outages, delays, message delivery failures, policy changes, data handling, content, integrations, API limits, suspension decisions or security incidents except to the extent caused by our breach of these Terms and not excluded by law.
You are responsible for ensuring that you have the right to connect third-party systems to the Services and to allow data to be accessed, transferred or processed through those integrations.
10. Data Protection and Privacy
Use of the Services is subject to our Privacy Policy and, where applicable, any separate data processing agreement or customer contract.
You must not upload, transmit or process personal data through the Services unless you have the lawful right to do so and have provided all required notices, consents and safeguards.
You must not upload special category, sensitive, regulated or high-risk information unless it is necessary for a lawful recruitment purpose and permitted under your agreement with us and applicable law.
You are responsible for the accuracy, quality, legality and appropriateness of personal data and candidate content submitted by or on behalf of your organisation.
We maintain technical and organisational measures designed to protect the Services and personal data. No online system is completely secure, and you are responsible for using appropriate account controls, access permissions and security practices.
11. Customer Content and Licence
You retain ownership of information, data, CVs, resumes, communications, prompts, instructions, files, recordings, transcripts and other content submitted to the Services by or on behalf of you or your organisation ("Customer Content").
You grant Linnk IQ a limited licence to host, process, transmit, display, analyse and use Customer Content as necessary to provide, secure, support, maintain and improve the Services, comply with law, and perform our obligations under these Terms or any applicable agreement.
You warrant that you have all rights, permissions and lawful grounds necessary to provide Customer Content to the Services and to allow us to process it in accordance with these Terms and our Privacy Policy.
We may remove, restrict or disable access to Customer Content where we reasonably believe it is unlawful, infringing, harmful, security-sensitive, discriminatory, in breach of these Terms, or likely to create legal or operational risk.
12. Intellectual Property
All intellectual property rights in the Services, website, software, platform, code, databases, workflows, designs, documentation, branding, trademarks, AI systems, models, prompts, algorithms, analytics, templates, know-how and content belong to Linnk IQ or its licensors.
Nothing in these Terms transfers ownership of our intellectual property to you.
Subject to compliance with these Terms, we grant you a limited, revocable, non-exclusive, non-transferable, non-sublicensable right to access and use the Services for authorised business or recruitment purposes.
You must not copy, modify, adapt, translate, distribute, sell, rent, sublicence, create derivative works from, remove notices from, or otherwise exploit the Services or our intellectual property without our prior written approval.
13. Availability, Changes and Support
We may update, modify, enhance, restrict, suspend, discontinue or replace any part of the Services from time to time, including to improve functionality, security, compliance, performance or commercial viability.
We do not guarantee that the Services will be uninterrupted, error-free, available at all times, compatible with all systems, free from delays, or free from defects.
Maintenance, updates, outages, internet failures, third-party provider issues, security events, API restrictions and force majeure events may affect availability.
Any support commitments, service levels, implementation obligations or uptime guarantees apply only if expressly agreed in a separate written agreement.
14. Beta, Demo and Trial Access
Any beta, pilot, demo, evaluation, proof-of-concept or trial access is provided for evaluation purposes only unless otherwise agreed in writing.
Beta, demo and trial functionality may be incomplete, unavailable, changed or withdrawn at any time and may not be suitable for live recruitment decisions or production use.
Unless we expressly agree otherwise, you must not submit live candidate data, sensitive personal data or confidential production data into a demo or trial environment.
15. Confidentiality
You must keep confidential any non-public information accessed through the Services, including candidate information, customer data, business information, pricing, product functionality, technical documentation, security information, platform configuration and any information marked or reasonably understood to be confidential.
You must not disclose confidential information except where authorised, required by law, or necessary for lawful use of the Services.
This clause does not prevent disclosure to professional advisers, regulators or courts where lawful and necessary.
16. Disclaimers
The Services are provided on an "as is" and "as available" basis except where expressly stated in a separate written agreement.
To the fullest extent permitted by law, we exclude all implied warranties, conditions, representations and terms, including those relating to merchantability, fitness for a particular purpose, non-infringement, accuracy, availability, suitability, recruitment outcomes, AI outputs and compliance with your specific legal obligations.
We do not provide legal, immigration, tax, employment, recruitment agency compliance or regulatory advice. Any information or automation provided through the Services is for operational support only and should be reviewed by appropriately qualified professionals where required.
17. Limitation of Liability
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, deliberate misconduct, or any liability that cannot lawfully be excluded or limited.
Subject to the paragraph above and to the fullest extent permitted by law, Linnk IQ shall not be liable for indirect, consequential, special, exemplary or punitive losses, loss of profits, loss of revenue, loss of business opportunity, loss of goodwill, reputational damage, loss or corruption of data, recruitment decisions, employment disputes, candidate claims, communication failures, AI output reliance, third-party provider failures, or legal non-compliance by customers.
Subject to the non-excludable liabilities above, our total aggregate liability arising from or in connection with website use, demo use, trial use or Services not governed by a separate written agreement shall not exceed £100.
Where a separate written agreement applies, liability is governed by that agreement.
18. Indemnity
You agree to indemnify and hold harmless Linnk IQ, its affiliates, officers, employees, contractors and licensors from and against claims, losses, liabilities, damages, penalties, fines, costs and expenses arising from the matters listed below.
This indemnity does not apply to the extent a claim is caused by Linnk IQ's breach of these Terms or by matters that cannot lawfully be indemnified.
- Your breach of these Terms.
- Your misuse of the Services.
- Your unlawful, discriminatory or non-compliant recruitment practices.
- Your Customer Content or instructions.
- Your breach of privacy, employment, equality, communications, immigration, sanctions or anti-discrimination laws.
- Your infringement of third-party rights.
- Your unauthorised use of third-party integrations or data sources.
19. Suspension and Termination
We may suspend, restrict or terminate access to the Services immediately where we reasonably believe there is a breach of these Terms, unlawful activity, security risk, misuse, non-payment under an applicable agreement, third-party provider restriction, legal requirement, reputational risk or risk of harm to candidates, customers, users or Linnk IQ.
You may stop using the Services at any time. Termination does not affect accrued rights, confidentiality obligations, payment obligations, liability limitations, indemnities, intellectual property rights or provisions intended to survive termination.
20. Governing Law and Jurisdiction
These Terms and any dispute or claim arising from or in connection with them, their subject matter or formation are governed by the laws of England and Wales.
The courts of England and Wales have exclusive jurisdiction to settle any dispute or claim arising from or in connection with these Terms, unless applicable law requires otherwise.
21. Changes to these Terms
We may update these Terms from time to time to reflect legal, regulatory, operational, technical or commercial changes.
The updated version will be posted on our website with a revised Last Updated date.
Your continued use of the Services after updated Terms are published means you accept the updated Terms. If you do not agree, you must stop using the Services.
22. Contact Us
If you have any questions about these Terms, please contact support@linnkiq.com.
LinnkIQ Limited, New City Court, 20 St Thomas Street, London, United Kingdom, SE1 9RS. Registered in England and Wales under company number 16690581.
